References for this Section
1. The World Health Organization - Patient Safety. Available from: www.who.int/patientsafety/en/ Accessed August 13, 2010
2. World Health Organization. Communication During Patient Hand-overs. Patient Safety Solutions. 2007;May. Available from: www.ccforpatientsafety.org/Patient-Safety-Solutions/ Accessed August 17, 2010
3. Marshall P, Robson R. Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle. Healthcare Quarterly. 2005;8:39-44.
4. Mastering Communication. Angela McNabb RN.p. 2. College of Nurses of Ontario 2006 www.cno.org/pubs/mag/2005/09Sept/feat_comm.htm accessed August 14, 2009
5. The Joint Commission. Sentinel Event Alert. Medication errors related to potentially dangerous abbreviations. Issue 23 - September 1, 2001. Available from: www.jointcommission.org/sentinelevents/sentineleventalert/sea_23.htm
6. Use of TALL MAN LETTERS IS GAINING ACCEPTANCE. ISMP Medication Safety Alert, from July 2008 issue. www.ismp.org/newsletters/acutecare/articles/20080731.asp accesssed September 13, 2010.