References for this Section
1. World Health Organization. Communication During Patient Hand-overs. Patient Safety Solutions. 2007;May. Available from: www.ccforpatientsafety.org/Patient-Safety-Solutions/
2. The Joint Commission, WHO Aide Memoire Patient Safety Solutions Preamble. May 2007. Available from: www.ccforpatientsafety.org/common/pdfs/fpdf/presskit/Preamble.pdf
3. Marshall P, Robson R. Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle. Healthcare Quarterly. 2005;8:39-44.
4. en.wikipedia.org/wiki/Blind_men_and_an_elephant
5. PAIRO - Professional Association of Internes and Residents of Ontario www.pairo.org/Content/Default.aspx?pg=1088
6. Hours Watch www.hourswatch.org/index.htm
7. Wachter RM, Understanding Patient Safety.McGraw-Hill;2008.