References for this Section
1. Adpated from "Communication Strategies that Strengthen Nurse-Client Relationships" Mastering Communication. Angela McNabb RN. College of Nurses of Ontario 2006 www.cno.org/pubs/mag/2005/09Sept/feat_comm.htm accessed August 14, 2009
2. Mastering Communication. Angela McNabb RN.p. 2. College of Nurses of Ontario 2006 www.cno.org/pubs/mag/2005/09Sept/feat_comm.htm accessed August 14, 2009
3. Marshall P, Robson R. Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle. Healthcare Quarterly. 2005;8:39-44.
4. Canadian Patient Safety Institute. Effective Teamwork and Communication to Enhance Patient Safety.Available from: www.patientsafetyinstitute.ca/English/toolsResources/teamworkCommunication/Pages/default.aspx
5. from Medical errors article, p. 106-7 : examples of how to use SBAR are available from: www.rgpc.ca/best/BPC%20-%20Hydration/SBARWorksheetFinal.pdf www.paediatricchairs.ca/safety_curriculum/domain3_docs/SBAR-Tool.pdf
6. World Health Organization. Communication During Patient Hand-overs. Patient Safety Solutions. 2007;May. Available from: www.ccforpatientsafety.org/Patient-Safety-Solutions/
7. Fleming M. Patient Safety Culture Measurement and Improvement: A "How To" Guide. Healthcare Quarterly. 2005;8:14-19.
8. Milligan F and Dennis S. Building a Safety Culture. Nursing Standard. 2005;20:48-52.